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Product Support

If you have any issues with purchased COSMO products the COSMO product team will provide you with 3rd level support.

Your Advantages

benefit Quick access to the right support contact/agent

benefit Case status is always known

benefit Case updates are easily shared and distributed

benefit Automatic creation of support case history

How to submit a product issue?

  1. Submit your product issue via e-mail: product.support@cosmoconsult.com

  2. Please send a detailed description about how to reproduce an issue in the current product version. Working on product support cases without having a description to reproduce the issue is nearly impossible.

  3. In addition, it is helpful to provide screenshots of the technical error which are grouped with a structured description.

  4. Please provide the used Microsoft Dynamics standard version and the used product version information. To show the product version information, open the respective product setup page and click the appropriate version action, e.g. About, Info, etc., if applicable.

  5. Your request will be tracked in the support tool and handled by the support team.

  6. You and our agents receive e-mail alerts whenever a case is updated.

Guidlines

  • Please do not submit different issues in one support case.

  • Please do not submit issues twice.

  • Please do not correct issues locally without involving the product support team.


Questions? Contact our Partner Management:

Monika Diethert ISV Partner Management Lead

  • E-Mail: monika.diethert@cosmoconsult.com
  • Microsoft Teams: Get in contact

Peter de Bruin Global ISV Alliance Manager

  • E-Mail: peter.debruin@cosmoconsult.com
  • Microsoft Teams: Get in contact