Recall Page

In COSMO Quality Assurance, the Recall page allows you to search for the selected item, lot numbers, and serial numbers to discover where items were bought, where they are used for production, and to which customers they were sold.

The Recall page is accessed using Tell Me. Choose the Lightbulb that opens the Tell Me feature icon, enter Recall List, and then choose the related link. Choose the New action to create a recall or the Edit action to open an existing recall.

General FastTab

The fields on the General FastTab are described in the following table.

Field Description
No. / Description Unique identifier and short explanation for the Recall.
Serial No. Filter / Lot No. Filter / Item No. Filter / Variant Filter / Date Filter Filters to be included in the Recall search.
Package No. Filter This filter currently has no functionality.
Posting Date Date on which the issued callback should be posted.
Add Return Receipts Determines if return receipts are displayed in the lines. This is useful when a Sales Shipment was posted and returned.
Assigned User ID Manually entered ID of the user that is responsible for the Recall.
Status Current status of the Recall. The options are: <Blank>, Changed, and Validated.
The status changes to Validated when the Suggest Recall Lines function is run. If one of the filter values is changed, the value is reset to Changed and the Recall cannot be issued until the Suggest Recall Lines function is run again.

Lines FastTab

The Lines FastTab divides the result into three groups that contain the required information:

  • PURCHASE – Contains the Purchase Receipts of the selected Item / Lot No. / Serial No. and, if it exists, the Purchase Receipts of the components from which it is produced.
  • INVENTORY – Lists all occurrences of the item and components that are still in stock.
  • SALES – Shows the Sales Shipments of the items or, if sold separately, of the component.

The lines can be expanded to show more details of each result. To navigate to the document that relates to a result, select the line and then on the Lines FastTab, choose Line > Navigate.

Home/Reports Menus

The actions on the Home and Reports menus are described in the following table.

Menu Action Description
Home Suggest Recall Lines Populates the lines based on criteria set on the General FastTab.
Issue Opens the Issue Recall page, which converts the Recall to an Issued Recall where it can no longer be changed.
Reports Test Report Generates the Recall - Test report, which lists all entries relating to the SALES area.

The actions on the Related menu are described in the following table.

Action Description
List Opens the Recall List page, which displays all open Recalls.
Comments Opens the Comment Sheet page, where Recall comments can be entered.
Customer List Opens the Recall Lines page, filtered to display the sales shipments.
Inventory Opens the Recall Lines page, filtered to display the open quantities that are still in stock.

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