Contact details and support hours
The best way to reach us is via our MyCOSMO Portal as a central platform for your requests.
Our portal and the integrated ticket system provide you with a simple and intuitive way to submit your requests and solve problems.
It offers efficient and traceable communication with our Customer Service.
Submitting your requests via a ticket in the portal ensures a structured process. This allows us to process and resolve your concerns in the best possible time and in a professional manner.
Information & tips on opening tickets can be found here: Ticket opening
We want to offer you the best possible service. Therefore, we ask you to create your requests as tickets if possible.
Calls and emails may be delayed and opening tickets by email may incur additional costs.
In business-critical cases, the additional call is desired, but please provide us with the case details via MyCOSMO.
Our hotline is only available to customers with a support contract in certain models.
| Contact Channels | |
|---|---|
| MyCOSMO | https://portal.cosmoconsult.com/ |
| support@cosmoconsult.com | |
| Hotline (only with support contract) |
+49 696 677 377 33 |
Availabilty
The support times and general availability depend on your support contract or customer-specific agreements.
The telephone hotline is not staffed on 24.12 and 31.12.