Customer Certificate

A customer certificate, such as a Certificate of Analysis (COA), is a document provided by manufacturers that verifies the product they manufactured conforms to their customer’s requirements. It is important for customers to know that the product they are receiving adheres to their specific parameters and targets, and to ensure that it meets their needs. Customer Certificates help your company prevent costly returns, replacements, or customer complaints.

The following table describes a sequence of tasks, with links to the topics that describe them.

To	See
Learn about the purpose and importance of Customer Certificates.	About Customer Certificates
Learn how information flows starting from the item and ending in the sales process to create a Customer Certificate.	Process Flow
Learn about the general setup needed prior to setting up the testing configurations.	General Setup
Learn how to configure the testing information needed to generate a Customer Certificate.	Configuration
Learn how to create a Customer Certificate, learn about the fields and actions on the Customer Certificate Card, and print a Customer Certificate.	Processing

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