Partner Management
Our Partner Management Team will be happy to answer any questions you may have about the reseller program.
| ISV Partner Management Lead | Business Development Representative |
|---|---|
| Monika Diethert | Paul Albrecht |
| monika.diethert@cosmoconsult.com | paul.albrecht@cosmoconsult.com |
| Get in touch | Get in touch |
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Contact
If you have any questions related to partner topics such as onboarding, licensing, versions or prices, please contact our partner managers.
Product Support
We do our utmost to ensure that our apps are free of bugs as possible. In doing so, we rely not only on countless test automations but also have a multi-level testing strategy that includes user acceptance and GUI tests.
Should there still be a bug, our team will, of course, be happy to assist you promptly.
How to submit a product issue?
Submit your product issue via e-mail: product.support@cosmoconsult.com
Please send a detailed description about how to reproduce an issue in the current product version. Working on product support cases without having a description to reproduce the issue is nearly impossible.
In addition, it is helpful to provide screenshots of the technical error which are grouped with a structured description.
Please provide information on Microsoft Dynamics standard version and the product version used. To view the product version information, open the respective product setup page and click the appropriate version action, e.g. About, Info, etc., if applicable.
Your request will be tracked in the support tool and handled by the support team.
You and our agents receive e-mail alerts whenever a case is updated.
Guidelines
Please do not submit different issues in one support case
Please do not submit issues twice
Please do not correct issues locally without involving the product support team