Recall Reports

During and after issuing a recall, two reports can be generated.

Issued Recall List

The Issued Recall List report displays all customers that were included in a callback to prepare for the callback of an item(s). The Issued Recall List report is accessed using Tell Me. Choose the Lightbulb that opens the Tell Me feature icon, enter Issued Recall List, and then choose the related link.

The Issued Recall List request page includes the following:

  • On the Options FastTab, turn on the Print Phone No. toggle to print an internal list that includes the customer's Phone No. in the lines.
  • On the Issued Recall Header FastTab, filter on the issued callback(s) to include in the report.

Recall Document

Recall Documents are the letters for customers regarding recalls. Recall Documents are created for customers during issuance or from the issued recall when the Yes button is selected in the Print letters to customers confirmation message.

You can also create a Recall Document using Tell Me. Choose the Lightbulb that opens the Tell Me feature icon, enter Recall Document, and then choose the related link. Set filters in the Issued Recall Header and Issued Recall Line FastTabs and then choose the Print or Preview button.

See Also

Process a Recall

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