In‑House Repair

The In‑House Repair functionality in COSMO Discrete Manufacturing enables manufacturers to manage structured, on‑site repairs of customer‑owned items that are returned for inspection, refurbishment, or reconditioning. This topic covers the full in‑house repair lifecycle including the Repair Quotation (quote → approval → order) phase.

Instead of relying on isolated service lines or manual workarounds, In‑House Repairs provide a dedicated workflow that combines:

  • Return handling using standard Business Central service and return documents.
  • Repair execution through integrated Construction and Production Orders.
  • Cost control and traceability via inventory and service postings.
  • Service BOM updates that reflect the actual repair work performed.

This makes the in‑house repair process a robust solution for managing complex after‑sales activities—particularly in industries involving capital equipment, customized machinery, or serialized assemblies.

Key Benefits

  • Controlled return flow: Customer returns are processed via Sales Return Orders using a dedicated Repair Return Reason Code. This ensures the returned item carries zero inventory value, avoiding unwanted revaluation.
  • Repair item tracking: The returned component can be represented by a Repair Item (e.g., MCH-1000_REP), which becomes the central object for planning, costing, and execution.
  • Integrated production logic: Repairs are executed using Construction Orders and Production Orders, enabling full use of routings, materials, capacities, and cost capture.
  • Dynamic BOM reconstruction: The Service BOM can be created based on the executed Construction Lines, representing the "as‑repaired" structure for documentation and future reference.
  • Quotation‑driven approvals: Create a Repair Quotation to present estimated repair scope and costs. After customer approval the quotation converts into an In‑House Repair Order, preserving quoted lines, approvals, and RMA references.
  • Reliable cost flow: All incurred costs are collected in the Value Entries of the Repair Item and can be reconciled with the Service Ledger Entry via standard cost adjustment routines.

Full Traceability and Financial Control

This functionality ensures that:

  • All repair steps (replacements, repairs, installations) are clearly documented.
  • Actual production costs are captured in inventory and general ledger.
  • Only the agreed service positions are invoiced to the customer.
  • Additional internal effort can be evaluated and optionally charged.

It supports both operational transparency and financial integrity, making it suitable for regulated, auditable, or warranty‑sensitive repair processes.

Application Scope

In‑House Repairs in COSMO Discrete Manufacturing extend standard service processing with:

  • Full production‑level execution instead of simple consumption.
  • Transparent Construction Line definition instead of manual BOM edits.
  • Quotations that can be converted into repair orders (quote → order workflow).
  • Routings for traceable time and cost accounting instead of vague labor bookings.
Tip

In‑House Repairs integrate seamlessly into COSMO CONSULT's broader production logic and are fully compatible with tools like Checklist Templates, Attributes, Routing Setup, and Document BOM Management.

Typical Use Cases

  • Warranty or goodwill repairs for returned machines or parts.
  • Returns due to functional or cosmetic defects.
  • Upgrades or modernization of delivered assemblies.
  • Replacement of serial‑numbered subassemblies.
  • Internal repair services based on predefined offers.
  • Quote‑driven repairs where an estimated quotation is required before execution.

In each scenario, Repair Orders bridge the gap between service requirements and production execution – ensuring the repaired item is both operational and fully documented.

The following sections provide further details on industry use cases, configuration options, and a step-by-step guide for working with Repair Orders in COSMO Discrete Manufacturing.

To See
Learn how to configure Repair Return Codes, Service BOMs, and repair item behavior. Repair Order Setup and Logic
Learn how to process an In-House Repair via a step-by-step walkthrough. Walkthrough - Process an Inhouse Repair

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