Substitution of Service Item Components

Substituting items for a Service BOM uses standard Microsoft Dynamics 365 Business Central service item component functionality. From a service order, when adding an item to the Service Item Worksheet, the following options are available:

• Replace Component – the item should replace another component, which is registered in the service item components.
• New Component – the item should be added into the service item components.
• Ignore – the item should be ignored and not added to the Service BOM.

If, however, a service BOM is assigned to the service item, it is used for the replacement of components. Therefore, if the Replace Component option is selected, the Service BOM Lines page opens, where you can select which component is to be replaced. If the New Component option is selected, the Service BOM Lines page opens, and you can select the line where the new component is to be inserted. When the service order is posted, the component is exchanged or inserted in the Service BOM.

If a component in a service BOM has replaced another component, the Replaced field is set to Yes on the line. Choose this field to view the replaced component in the Service BOM Lines page.

When inserting or replacing components in the Service BOM with Serial Numbers, a Service BOM line will be created for each Serial Number with an Exp. Quantity = 1.

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